Internal Account Manager
Salary:
£36,000 - £36,000
Role type:
Permanent
Location:
Stroud
Ref No:
PW
Job Description
We’re looking for a detail-focused, tech-savvy Inside Account Manager to manage our client’s E-Shop and digital sales channels, including the customer portal and website. This role supports online sales growth, improves the digital customer experience, and manages lead generation and follow-up.
What you’ll do
- Manage day-to-day operation of the E-Shop and online sales platforms
- Support customers with online orders, access issues, and enquiries
- Work with sales, marketing, and customer service to support fulfilment and after-sales support
- Drive e-commerce growth, especially with distributors and smaller customers
- Track performance, customer behaviour, and sales data
- Act as the link to the Global E-Commerce team
- Manage lead capture, tracking, and follow-up through CRM systems
- Support lead qualification and conversion with sales teams
- Produce simple monthly reports on e-commerce and lead performance
What we’re looking for
- Degree in Business, Marketing, E-Commerce, or similar (preferred)
- 3+ years’ experience in e-commerce, digital sales, or lead management
- Confident using CRM systems and web analytics tools
- Well organised, customer-focused, and comfortable juggling priorities
- Strong attention to detail and a practical, problem-solving mindset
This role suits someone who enjoys combining sales, digital tools, and customer support to help grow the business.
